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Jan 17, 2023
We protect member privacy at every level and with every contact. To respond to inquiries about member issues, we must verify both the identity and the authority of all persons and entities before disclosing non-public personally identifiable information (PII) or protected health information (PHI).
We will ask you for the member name, healthcare ID or Social Security number, and date of birth before disclosing any personally identifiable information or protected health information.
When you contact us on a member’s behalf, we first determine your relationship to the member, and then request the following three pieces of information about the member:
Being prepared to provide these three items will help us protect member privacy and will help you get what you need faster.
If you have any questions, please contact your service representative.
Small Businesses are the engine that drives communities across America. This month we honor and celebrate those businesses and commit to our continuing collaboration to build healthy communities where people and businesses thrive. We recently shared this small-business video with your client gro...
Ohio law requires insurers offering health care plans through a health insurance exchange to make the following information available to existing and potential members upon request: A list of the top 20% of services based on use An insured's expected contribution for each service The top 20...