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Oct 20, 2021
To continue meeting members and brokers where and how they need us, we can now allow some third-party payors to submit premium payment on behalf of individual enrollees and members.
We will only accept payments from the following third-party payors:
We cannot combine billing and payments for Individual plans for all employees. Payments must be submitted for each enrollee/member. The billing invoice will be sent to the employee’s billing address, or the administrator can set up automatic recurring payments.
If you would like to set up a third-party payment process for a client, contact broker services and provide either the last four digits or the name of the funding account.
Due to ongoing, national supply issues, starting May 15, 2024, and until the medications become readily available, members will not be able to fill the following GLP-1 drugs via CarelonRx Pharmacy home delivery: Mounjaro Trulicity Wegovy Saxenda We will notify you and your clients when th...
We value the feedback you provided us. The Broker Services phone prompts are being enhanced to make getting the help you need even faster and easier. You can customize your service experience based on your preferences and specific needs. We’ve streamlined the prompts so you can choose self-servi...